Refund policy

Last updated: July 26, 2026

Ownership orders

Hudson Pictures builds, delivers, and commissions commercial equipment for the customer’s approved site. An order is accepted only after Hudson Pictures confirms the site, access, placement, power, delivery schedule, applicable tax, availability, and any location-specific charges.

If Hudson Pictures cannot accept an order after site review, we will cancel the order and issue a full refund to the original payment method.

Cancellations before delivery

Contact us promptly if you need to cancel. Any refund is reduced by completed work, committed materials, payment processing charges that cannot be recovered, and other documented nonrecoverable costs. We will provide the calculation in writing.

Final sale after delivery

Ownership orders are final sale after the wall has been delivered and commissioned. Installed commercial equipment cannot be returned for a change of mind.

Delivery problems

Inspect the wall at delivery. Report visible damage, missing items, or an incorrect shipment within five business days of delivery. Keep the equipment and packaging available for inspection and send photographs or video when requested. Hudson Pictures may repair, replace, or correct the affected item as appropriate.

Warranty claims

Defects are handled under the limited commercial warranty described in our Terms of Service. A warranty remedy is not a product return.

Hudson Managed

Hudson Managed is an optional monthly service for owners. Cancel before the next billing date to stop future charges. Service continues through the paid period. Payments are not refundable after a monthly service period begins.

Refund timing

Approved refunds are issued to the original payment method. Banks and card issuers may need additional time to post the credit.

To request a cancellation, report a delivery issue, or make a warranty claim, email hello@hudsonpictures.com or call 661.888.1305. These terms do not limit rights that cannot legally be waived.